Community Outreach Navigator –Dartmouth North & South

The MLA office Community Outreach Worker’s primary role is to engage with the Dartmouth community to understand constituents' needs, concerns, and how the MLA’s can best support them. This role involves engaging with constituents, letting them know about the MLA office, and communicating key issues and feedback. The position also includes assisting with intake of casework, answering phone calls, and completing administrative duties.

Office
Split time between Dartmouth North and South Constituency Offices

Qualifications:

• Strong organizational skills, able to manage multiple cases and tasks simultaneously with attention to detail.
• Excellent verbal and written communication skills, including one-on-one interactions with constituents.
• Familiarity with the roles and responsibilities of different levels of government, particularly Provincial jurisdiction.
• Knowledge of the communities of Dartmouth North and Dartmouth South

Responsibilities

Community Engagement:

• Conduct outreach to gather feedback from constituents on key local issues and priorities.
• Communicate how the MLA can address the community’s needs and advocate on their behalf.
• Assist in the management and creation of content for the MLA’s social media (Instagram, Facebook etc)
• Attend community events.

Constituent Case Intake & Support:

• Manage intake of constituency casework, including obtaining necessary permissions from constituents to investigate on their behalf.
• Conduct effective interviews to gather facts and details on the issues faced by constituents.
• Assist constituents with completing forms or applications for various government and community programs.
• Maintain organized, up-to-date, and confidential casework files.

Administrative Tasks:

• Answer phone calls and assist with general inquiries.
• Digitize paper files, organize correspondence, and create certificates of appreciation.
• Research social programs and services available to better assist constituents.
• Other duties as required.

Skills:

• Excellent interpersonal and oral communication, with the ability to engage comfortably in both one-on-one and group settings.
• Strong written communication skills for documenting cases and preparing reports.
• Proficient in email, online case management systems, and Google Workspace.
• Ability to listen with empathy, compassion, and without judgment, especially when working with diverse populations.

Experience:

• High school degree or equivalent.
• 2 years of post-secondary education in social sciences, social work, or equivalent experience.
• Candidates from diverse backgrounds are strongly encouraged to apply.

Compensation

• Casual Position: 35 Hours per week, $26/hr, Time split equally between two constituency offices

Closing date

No later than 11:59 PM, Friday, June 20, 2025

Send your resume and a cover letter by email, addressed to claudiachender@nsmla.ca, under subject line “Community Outreach Navigator application”. Include anything else that shows why you are a good fit for the position.

Per the Nova Scotia Public Service Commission: Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve. The government of Nova Scotia has an Employment Equity Policy and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities, Women and 2SLGBTQIA+ folk in occupations or positions where they are under-represented. If you are a member of one or more equity groups you are encouraged to self-identify in your cover letter or your resume.